Five Lakes Shipping Information
Five Lakes Shipping Policy
Most orders received before 3:00PM will ship within 5 business days, provided the product ordered is in stock. Most orders received after 3:00 PM will be processed the following business day and will ship within five business days of processing. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Blue Water Kitchens & More or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Please review Blue Water Kitchens & More shipping policies and procedures for further details or reference our partnered vendors shipping policies & procedures.
How are cabinet orders shipped
Full cabinet orders and single large cabinet items/accessories will be shipped with a national common freight carriers. Once you receive tracking information, please set up a delivery appointment directly with the carrier, Saturday/Sunday deliveries are not available. Please note deliveries are curb-side and no inside delivery is available, we suggest having someone available to assist on delivery day. If the recommended lift-gate option is not added to your order, you may be responsible to help the driver offload the cabinets from the truck
What are the procedures to accepting a cabinet delivery
At time of delivery, it is necessary that you complete a piece count to ensure all items ordered are included in the shipment. Please note, pieces like fillers, moldings etc may be packaged together. All cabinets are packaged in their own separate individual carton. If there is anything missing from your order, it must be noted at the time of delivery on the driver’s Bill of Lading (BOL). If an item is not noted as missing on this BOL, we will be unable to honor a replacement at no charge. Please also make sure to obtain a copy of the BOL with the driver’s signature.
Also, at the time of delivery, please check each box for visible damage. The carrier companies are required to let you inspect the outside of the boxes for damage, as well as count up all pieces to verify your order is complete. It is not necessary for you to open the boxes at time of delivery, you have 7 days to report any concealed damages. Please mark any visible damages on the driver’s Bill of Lading.
If there was an item missing or visibly damaged on the delivery marked on the BOL, please make sure to scan/email the BOL to firstname.lastname@example.org or fax to (810) 385-8792 at your earliest convenience so we may process a replacement with the manufacturer.
Please also note, all delivery charges (including free delivery) are to non-surcharged areas by surface shipment within the U.S. contiguous 48 states only. In rare instances, areas impose surcharges on commercial vehicles, such as certain metropolitan areas, areas accessible by ferry, etc. You will be responsible for any of these surcharges or additional charges. You will be contacted for authorization prior to delivery.
Where do you ship
We ship to the entire continental United States. We can also ship to a freight forwarding company of your choice for Alaska, Hawaii, and overseas shipments. For more information on this process, please contact our customer service department.
How much does shipping cost
Your shipping price is based on your order and location. For your convenience, we have integrated an automatic shipping calculator on the shopping cart checkout screen. Simply select the cabinets and accessories you are interested in purchasing and enter your delivery address information for an instant shipping rate.
How long does it take to receive my order
RTA cabinet orders are typically 7-14 business days for delivery. Please note Saturday/Sunday deliveries are not available. All cabinet deliveries are curb-side, inside delivery is not available.
What if my cabinets are shipped damaged or items are missing
Every effort is made to ensure that your items arrive undamaged. Unfortunately, on occasion there are conditions beyond our control that can cause damage during shipping. Please indicate on the driver’s bill of lading(BOL) any missing or visibly damaged items from your order . If an item is missing on delivery, you must indicate this on the freight company’s bill of lading in order to process a claim. Missing item claims will not be honored if the specific missing item(s) was not indicated on the bill of lading at the time of the delivery. Also at the time of delivery if you notice any visible damage, document the damage on the freight company’s bill of lading. If you suspect that there might be concealed damaged, please note that on the bill of lading as well. If any problems were indicated on the bill of lading, please contact us at email@example.com to inform of us of the problem. All claims must be made within 7 days of the delivery or they will not be honored. Blue Water Kitchens is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. We will work with manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.
What if my cabinets are delivered and I discover concealed damage
If you find any concealed damage please email us at firstname.lastname@example.org within 7 days of delivery to inform us of the damage. Please include in your email the date of delivery, the item(s) that were damaged, description of damaged items, and a digital photo of all damaged items. This is necessary in order for us to process a freight claim. All claims must be properly submitted within 7 days of delivery or they may not be honored by the manufacture. Please do not discard damaged/defective products, in most cases you will be required to return these items, however we will provide you with paid return postage. Blue Water Kitchens is only responsible for providing replacement parts/items, we will not be able to reimburse any additional labor costs incurred by the customer to repair or replace damaged items. We will work with manufacturer to provide replacements as quickly possible, typical lead time is 7-14 business days.
Five Lakes Damage Claim Policy
Freight damage must be claimed with the freight company. We did not damage it, the freight company did. We will assist with filing these claims in any way possible. For those of you not familiar with our skid warning sheets, every skid that leaves the warehouse has a sheet on it that states the following: “IF THE GREEN BANDING IS BROKEN, PLASTIC WRAP IS TORN OR MISSING, OR THE “DO NOT STACK” CONE IS DAMAGED OR MISSING –PLEASE INSPECT YOUR SHIPMENT. NOTE ANY MISSING PIECES OR DAMAGES ON THE BILL OF LADING BEFORE SIGNING! PLEASE LOOK UNDER THE CARDBOARD ON THE BOTTOM BEFORE DISCARDING. STAINED PLYWOOD, ISLAND PANELS, & REFRIGERATOR PANELS ARE LOCATED HERE!” In the event the skid shows up in less than perfect condition this should be notated on the BOL and pictures taken. This will allow a claim to be filed with the shipping company. If this is not done and the claim cannot be filed – Blue Water Kitchens & More and partnered vendors WILL NOT be responsible for any replacements associated with the freight damage. Small parcel packages with evident damage to them must also have a claim filed. Pictures should be taken of the package prior to unwrapping if there is visible damage to the shipment. ALL PACKAGING AND DAMAGED PIECES must be kept and not moved from the delivery location until inspected by a claims agent. The shipping agent may request that this material and damaged items be returned to them for the claim to be paid. Please note that we do not ship any item weighing over 80lbs by small parcel services – they must ship by freight carrier. If you elect to have an item over this weight shipped by small parcel service Blue Water Kitchens & More will not be responsible for damages.
At our option, we will elect to replace either the defective/damaged part(s) or the entire cabinet. Return of the defective/damaged part(s) may be required. A return label or instructions for receiving a BOL will be included with the replacement part(s). It is the responsibility of the customer to get the product to the appropriate shipping agent once the return labels are received. Replacement part orders are viewed as a new purchase until the returns are received. This means that you will be billed for the cabinet (even if we are only sending parts you are billed for the entire cabinet as we had to destroy a cabinet to send the part) and the shipping. A copy of the packing list should be sent back with the parts being returned. Upon return of ALL the defective parts a credit will be issued to your account. Once the replacement order is over 25 days, you are responsible for the charges and a refund is no longer available.
Return labels and BOLs are to be used to return the replacement products covered in the RGA form. If any other unauthorized product is returned using these labels, you will be responsible for the shipping charges.
Visible damage and / or shortage claims MUST BE MADE DURING DELIVERY – BEFORE THE CARRIER REPRESENTATIVE LEAVES. Any claims should be written on the Bill Of Lading at the time of delivery. Blue Water Kitchens & More and partnered vendor should then be immediately notified (within 24 hours) by email to email@example.com. The freight tracking number (AKA Pro Number), the date of delivery, the name of the freight company, the list of damages / shortages, and pictures of the shipment as received should be reported in this email. No claims will be allowed without the proper paperwork signed by the buyer and the shipping agent. Do not throw away any of the damaged pieces or packaging material until notified by Blue Water Kitchens & More and/or partnered vendors. Further instructions will be sent back by email within 1-3 business day of receipt of this email.
Concealed damage claims must be made within 5 days of product delivery. This includes, but is not limited to, dents, scratches, broken glass. All boxes should be opened within these 7 days. Claims should be emailed firstname.lastname@example.org. The freight tracking number (AKA Pro Number), the date of delivery, the name of the freight company, the list of concealed damages, and pictures of the damaged product should be reported in this email. Do not discard any of the damaged pieces or any of the packaging. Further instructions will be sent back by email within 1-3 business day of receipt of this email.
Replacement pieces are shipped via ground carrier. Expedited replacement pieces will not be accommodated.
The buyer is responsible for all damages that occur after the receipt of this shipment.
If the shipping is arranged by anyone other than Blue Water Kitchens & More or partnered Vendor, we are not responsible for filing claims or replacing damages caused by shipping. The claim must be filed and the cost of replacements recovered from the shipping company who arranged the shipping.
Please contact Info@bluewaterkitchens.com with any questions.
This policy is subject to change without notice at anytime.
Five Lakes Return Policy
A request for the return of unwanted / unneeded products must be made within 25 days from the date of purchase. The product must be unopened and returned in the condition it was received. Proper packaging must be used to return the product. The dealer is responsible for the return shipping of the product. Once received in good condition the price of the product less a 25% restocking fee will be credited to the dealers account. Refunds will not be issued. Credits will not be issued for the initial shipping charges or any other charges that may have been associated with the original invoice (rush fees, skid charges).
Please be aware that in the event damage occurs in the return shipping it may be required that the dealer file a shipping claim in order to recover costs. If the package is received damaged it will be noted immediately with the carrier and the dealer will be notified so that a claim can be made to recover the cost. Blue Water Kitchens & More will issue no credit.
In order to initiate a return merchandise request you may email email@example.com. They will issue you an RMA form from a partnered vendor. This RMA form must be completed and returned to a Blue Water Kitchens & More representative, who will then forward this RMA form to partnered vendors accordingly. Once this is done an RMA number will be returned, and forwarded to the Blue Water Kitchens & More customer. This number should be written on the outside of the packaging and a copy of the RMA form included on the return package. Failure to do this will result in credit not being issued. Upon receipt and inspection of the returned item, credit will be issued within 7-14 days.
Any order that is returned to our warehouse for any reason after being shipped (cancelled in transit, refused at delivery) will be subject to the 25% restocking fee.
This policy is subject to change without notice at anytime.